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Terms & Conditions

§1 Scope of Application

(1) These Terms and Conditions (hereinafter referred to as “T&C”) are an integral part of all contracts concluded between the customer and ONFEET SL, PLAZA ELCHE 38 – 46980 PATERNA, Spain (hereinafter referred to as the “Seller”) via the Seller’s online shop. Any differing terms and conditions proposed by the customer are not applicable unless explicitly accepted in writing by the Seller.

(2) The Seller operates a B2C online shop primarily offering sneakers and lifestyle footwear to consumers within the European Union. Consumers, as defined in these T&C, are any natural persons concluding a legal transaction for purposes that predominantly are outside their trade, business, or profession.

 

§2 Contract Formation

(1) The contract is concluded via the following process: The customer can place products in the cart without obligation and review and modify the entered information at any time prior to submitting the binding order. By clicking the final order button, the customer places a legally binding order for the items in the cart. The confirmation of receipt of the order is sent immediately via email.

The Seller may accept the customer’s offer by:

  • Sending a written order confirmation or an order confirmation in text form (email), where receipt of the confirmation is decisive;

  • Delivering the ordered goods, with receipt by the customer being decisive;

  • Requesting payment from the customer upon order placement or thereafter.

If several of the above methods apply, the contract is concluded at the time the first of these occurs.

(2) The contract text will be stored by the Seller and sent to the customer together with these T&C via email after the order is placed.

 

§3 Prices, Payment & Delivery

(1) All prices are final prices in EUR and include the applicable VAT. Any additional delivery or shipping costs will be clearly communicated during the checkout process unless free shipping applies.

(2) Orders are currently shipped within the EU. Delivery is typically made within 3–7 business days unless otherwise stated in the product description.

(3) Accepted payment methods include prepayment by:

  • Credit Card

  • PayPal

  • Additional payment options may be offered on the checkout page.

(4) For payments made via PayPal or Google Pay, customers will be redirected to the respective provider’s website to complete the transaction. A valid account with the payment service is required.

(5) For business customers (not private individuals): The risk of accidental loss or deterioration transfers to the buyer upon the start of loading, handover to the carrier, or default of acceptance.

§4 Right of Withdrawal for Consumers

Right of Withdrawal

Consumers have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which the customer or a third party named by them (who is not the carrier) has taken possession of the goods.

To exercise the right of withdrawal, the customer must notify:

ONFEET SL

PLAZA ELCHE 38 – 46980 PATERNA, Spain

Email: info@onfeet.com

of their decision to withdraw from the contract by means of a clear declaration (e.g., a letter sent by post or email). The customer may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for the customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If the customer withdraws from this contract, we will reimburse all payments received from the customer, including the costs of standard delivery (with the exception of additional costs resulting from choosing a different delivery method), without undue delay and no later than 14 days from the day on which we receive the notification of withdrawal.

The same means of payment used for the original transaction will be used for the refund unless explicitly agreed otherwise. No fees will be charged for the refund.

We may withhold reimbursement until we have received the returned goods or the customer has supplied evidence of having returned them, whichever occurs first.

The customer must return the goods without undue delay and in any event not later than 14 days from the day they notify us of the withdrawal. The deadline is met if the goods are dispatched before the period of 14 days has expired. Return shipping costs are to be borne by the customer.

The customer shall be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions from Withdrawal

The right of withdrawal does not apply to the following:

  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

  • Goods made to the consumer’s specifications or clearly personalized;

  • Products with elements of chance (e.g., “mystery boxes” or limited edition surprise items).

 

§5 Warranty

(1) Statutory warranty rights apply to all products purchased from the Seller.

(2) For consumers: The statutory limitation period for warranty claims for used goods is one year. This does not apply to claims for damages due to gross negligence, intent, bodily harm, or the violation of essential contractual obligations.

(3) For business customers: The warranty is excluded for used goods, and the limitation period for claims related to defects is one year. This does not apply to gross negligence, bodily harm, or breaches of essential contractual obligations.

(4) The Seller assumes no liability for damages resulting from improper handling, normal wear and tear, or modifications to the product by the customer or third parties after delivery.

(5) Before returning any item under warranty, the customer must contact the Seller. Returns must be agreed upon in advance. Unapproved returns will not be accepted.

 

§6 Liability

(1) The Seller shall only be liable for damages other than injury to life, body, or health if they result from intentional or grossly negligent actions or a culpable breach of essential contractual obligations (cardinal duties). The liability is limited to foreseeable damages typical of the contract.

(2) Liability under the Spanish Product Liability Act (Ley de Responsabilidad por Productos Defectuosos), fraud, or a guarantee remains unaffected.

 

§7 Retention of Title

(1) Goods remain the property of the Seller until full payment has been received.

(2) For business customers: Title does not transfer until all claims from the business relationship are fulfilled. Any resale must be disclosed, and claims from resale are assigned to the Seller.

 

§8 Order Cancellation

(1) The Seller reserves the right to cancel orders fully or partially without prior notice for reasons such as product unavailability, pricing errors, suspected fraud, or any other legitimate reason.

(2) In the event of cancellation, the customer will be promptly notified and will receive a full refund using the same payment method unless agreed otherwise.

(3) The customer shall not be entitled to compensation or damages due to order cancellation.

 

§9 Final Provisions

(1) These T&C are governed by the laws of the Kingdom of Spain, excluding the CISG (United Nations Convention on Contracts for the International Sale of Goods). For consumers, this choice of law applies only to the extent that it does not remove mandatory protections under the consumer’s national law.

(2) If the customer is a merchant or has no general place of jurisdiction in Spain, the place of jurisdiction for all disputes shall be Valencia, Spain.

(3) The contract language is English.

(4) The European Commission provides a platform for out-of-court online dispute resolution, accessible at:

https://ec.europa.eu/consumers/odr

Our email address for this purpose: info@onfeet.com