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Términos y condiciones

§1 Ámbito de aplicación

(1) Estas Condiciones Generales (en adelante, “CGC”) forman parte integrante de todos los contratos celebrados entre el cliente y ONFEET SL, PLAZA ELCHE 38 – 46980 PATERNA, España (en adelante, el “Vendedor”) a través de la tienda online del Vendedor. No serán aplicables las condiciones generales propuestas por el cliente salvo aceptación expresa y por escrito por parte del Vendedor.

(2) El Vendedor gestiona una tienda online B2C que ofrece principalmente zapatillas y calzado de estilo de vida a consumidores dentro de la Unión Europea. Se consideran consumidores, según estas CGC, a toda persona física que celebre un acto jurídico para fines que no estén relacionados predominantemente con su actividad comercial, empresarial o profesional.

 

§2 Formalización del contrato

(1) El contrato se formaliza mediante el siguiente procedimiento: El cliente puede añadir productos al carrito sin compromiso y revisar o modificar los datos introducidos en cualquier momento antes de enviar el pedido vinculante. Al hacer clic en el botón final del pedido, el cliente realiza un pedido legalmente vinculante de los artículos del carrito. La confirmación de recepción del pedido se envía de inmediato por correo electrónico.

El Vendedor podrá aceptar la oferta del cliente mediante:

  • El envío de una confirmación de pedido por escrito o en formato electrónico (correo electrónico), siendo decisiva la recepción de dicha confirmación;

  • La entrega de los productos pedidos, siendo decisiva la recepción por parte del cliente;

  • La solicitud de pago al cliente en el momento de realizar el pedido o posteriormente.

Si se aplican varias de las opciones anteriores, el contrato se considerará formalizado en el momento en que se produzca la primera de ellas.

(2) El texto del contrato será almacenado por el Vendedor y enviado al cliente junto con estas CGC por correo electrónico tras la realización del pedido.

 

§3 Precios, pago y entrega

(1) Todos los precios son finales en EUR e incluyen el IVA aplicable. Cualquier gasto adicional de envío o entrega será comunicado claramente durante el proceso de compra, salvo que se indique envío gratuito.

(2) Actualmente, los pedidos se envían dentro de la UE. La entrega suele realizarse en un plazo de 3 a 7 días laborables, salvo que se indique lo contrario en la descripción del producto.

(3) Los métodos de pago aceptados incluyen prepago mediante:

  • Tarjeta de crédito

  • PayPal

  • Opciones de pago adicionales podrán ofrecerse en la página de pago.

(4) Para pagos realizados a través de PayPal o Google Pay, los clientes serán redirigidos al sitio web del proveedor correspondiente para completar la transacción. Es necesario disponer de una cuenta válida con el servicio de pago.

(5) Para clientes empresariales (no particulares): El riesgo de pérdida accidental o deterioro se transfiere al comprador en el momento del inicio de la carga, entrega al transportista o en caso de incumplimiento de la aceptación.

§4 Derecho de desistimiento para consumidores

Derecho de desistimiento

Consumers have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which the customer or a third party named by them (who is not the carrier) has taken possession of the goods.

To exercise the right of withdrawal, the customer must notify:

ONFEET SL

PLAZA ELCHE 38 – 46980 PATERNA, Spain

Correo electrónico: info@onfeet.com

of their decision to withdraw from the contract by means of a clear declaration (e.g., a letter sent by post or email). The customer may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for the customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If the customer withdraws from this contract, we will reimburse all payments received from the customer, including the costs of standard delivery (with the exception of additional costs resulting from choosing a different delivery method), without undue delay and no later than 14 days from the day on which we receive the notification of withdrawal.

The same means of payment used for the original transaction will be used for the refund unless explicitly agreed otherwise. No fees will be charged for the refund.

We may withhold reimbursement until we have received the returned goods or the customer has supplied evidence of having returned them, whichever occurs first.

The customer must return the goods without undue delay and in any event not later than 14 days from the day they notify us of the withdrawal. The deadline is met if the goods are dispatched before the period of 14 days has expired. Return shipping costs are to be borne by the customer.

The customer shall be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions from Withdrawal

The right of withdrawal does not apply to the following:

  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

  • Goods made to the consumer’s specifications or clearly personalized;

  • Products with elements of chance (e.g., “mystery boxes” or limited edition surprise items).

 

§5 Warranty

(1) Statutory warranty rights apply to all products purchased from the Seller.

(2) For consumers: The statutory limitation period for warranty claims for used goods is one year. This does not apply to claims for damages due to gross negligence, intent, bodily harm, or the violation of essential contractual obligations.

(3) For business customers: The warranty is excluded for used goods, and the limitation period for claims related to defects is one year. This does not apply to gross negligence, bodily harm, or breaches of essential contractual obligations.

(4) The Seller assumes no liability for damages resulting from improper handling, normal wear and tear, or modifications to the product by the customer or third parties after delivery.

(5) Before returning any item under warranty, the customer must contact the Seller. Returns must be agreed upon in advance. Unapproved returns will not be accepted.

 

§6 Liability

(1) The Seller shall only be liable for damages other than injury to life, body, or health if they result from intentional or grossly negligent actions or a culpable breach of essential contractual obligations (cardinal duties). The liability is limited to foreseeable damages typical of the contract.

(2) Liability under the Spanish Product Liability Act (Ley de Responsabilidad por Productos Defectuosos), fraud, or a guarantee remains unaffected.

 

§7 Retention of Title

(1) Goods remain the property of the Seller until full payment has been received.

(2) For business customers: Title does not transfer until all claims from the business relationship are fulfilled. Any resale must be disclosed, and claims from resale are assigned to the Seller.

 

§8 Order Cancellation

(1) The Seller reserves the right to cancel orders fully or partially without prior notice for reasons such as product unavailability, pricing errors, suspected fraud, or any other legitimate reason.

(2) In the event of cancellation, the customer will be promptly notified and will receive a full refund using the same payment method unless agreed otherwise.

(3) The customer shall not be entitled to compensation or damages due to order cancellation.

 

§9 Final Provisions

(1) These T&C are governed by the laws of the Kingdom of Spain, excluding the CISG (United Nations Convention on Contracts for the International Sale of Goods). For consumers, this choice of law applies only to the extent that it does not remove mandatory protections under the consumer’s national law.

(2) If the customer is a merchant or has no general place of jurisdiction in Spain, the place of jurisdiction for all disputes shall be Valencia, Spain.

(3) The contract language is English.

(4) The European Commission provides a platform for out-of-court online dispute resolution, accessible at:

https://ec.europa.eu/consumers/odr

Our email address for this purpose: info@onfeet.com