Help Center

Got questions? We’ve put together everything you need to know about buying sneakers wholesale with ONFEET — from your first order to large-volume sourcing and shipping across Europe.

🛒 How do I order sneakers on ONFEET?

Once your account is approved, you’ll get access to our live inventory.

Just browse the catalog, add what you need to your cart, download the proforma invoice, and complete the payment by bank transfer.

As soon as we receive your payment, we ship — fast and tracked.

ONFEET is built to support both small test orders and large-scale restocks. Whether you’re buying 5 pairs or 500+, we’ve got you covered.

 

💰 Do you offer bulk pricing or volume discounts?

All prices are visible directly on the platform — no hidden tiers or quote requests.

But if you’re planning a larger order, we’re happy to take a closer look and discuss custom pricing or tailored offers.

Just reach out to our team at [email protected] and tell us what you’re planning. We’ll help you make the numbers work.

 

🔍 Are the products authentic?

Yes. 100 %.

Every sneaker on ONFEET is brand-new, unworn, and sourced from trusted distributors. We do not deal with replicas or used products — ever.

Each item is also checked for quality before it ships out.

 

🚚 How does shipping work?

We ship all orders from our warehouse in Slovakia.

• Orders up to 100 pairs go out via UPS with full tracking

• Larger shipments are handled by our freight forwarding partners, depending on your location and volume

Once your payment is confirmed, most orders leave our warehouse within 24 hours.

Delivery across the EU typically takes 3–7 business days.

If you have special shipping needs — like timed delivery, neutral packaging, or alternative logistics — let us know. We’ll take a look and see what’s possible.

 

🧾 How does invoicing and VAT work?

We provide net invoices, compliant with EU B2B rules.

As long as you have a valid VAT ID and your delivery is cross-border, VAT is reverse-charged automatically.

Invoices are issued by our Slovakian entity and sent to you via email after payment.

 

🔄 Can I return or cancel orders?

As a B2B platform, all sales are final.

Returns are only possible in special cases — for example, if the wrong item was sent or the goods arrived damaged. These cases must be reported within 3 business days.

Cancellations are only possible if the order hasn’t shipped yet and must be approved by a team member.

📩 Still need help?

We’re here for you — whether you’re placing your first order or scaling up big.

📧 Email us anytime at [email protected]

We’ll get back to you as soon as possible.