General Information
Who is On Feet?
On Feet is a B2B wholesale platform for sneaker resellers and boutiques across the EWR region. We provide access to top-tier brands like Nike, Jordan, Adidas, and more — including sought-after collaborations — at competitive wholesale pricing.
Who is On Feet for?
We serve small and medium-sized sneaker shops looking to scale with reliable stock, great pricing, and smooth logistics. Whether you’re just starting or already established, On Feet is built to support your growth.
Are your products authentic?
Yes — 100%. All products on On Feet are brand-new, unworn, and sourced from trusted, verified distributors. Authenticity is guaranteed, and every item undergoes a quality check before shipping.
Support & Contact
How can I contact On Feet?
Our support team is available via:
- Email: [email protected]
- Chat Agent: Soon available
- Book a Meeting: To schedule a Google Meet, just email us — we’ll send you the link.
Getting Started
How do I sign up?
Sign-up is fast and easy through our registration page. After submitting your business details, our internal team will verify your account. Once approved, you’ll receive full access to the platform.
Do I need a VAT number?
Yes – A valid VAT number is required for registration and to receive net invoices under EU reverse charge rules.
Is there a minimum order quantity (MOQ)?
Yes – Our minimum order typically starts at 1 unit, but it may vary based on the product category.
Ordering & Payments
How can I place an order?
Once your account is verified, browse our live catalog, select your items, and place an order directly through the platform. A proforma invoice will be sent to your email for payment.
What payment methods do you accept?
Currently, we accept advance payments via bank transfers. Invoices are issued by our Slovakian entity: JMB Distribution s.r.o.
Can I request a bulk discount or quotation?
Our platform displays fixed pricing with no minimum order requirements.
If you’re planning a very large or special order, feel free to contact us to discuss customized pricing options with one of our Sales Managers.
Pricing & VAT
Are prices shown with or without VAT?
Prices are typically net (excl. VAT) for businesses with valid VAT IDs. VAT may apply depending on your location and account details.
Do you comply with EU regulations?
Yes – On Feet complies with all applicable B2B trade regulations, including VAT reverse charge rules, GDPR and standard commercial law.
Do you operate under the VAT margin scheme?
No – All products are subject to standard VAT handling unless explicitly stated otherwise on a product page.
Why do some prices differ by size or color?
Our pricing reflects real-time market value and availability. Limited sizes or high-demand SKUs may have higher prices due to sourcing costs.
Shipping & Delivery
Where do you ship from?
All orders are shipped from our logistics partner in Slovakia (EU).
How long does delivery take?
Typical delivery times within the EWR range from 3–7 business days, depending on the destination and courier availability.
Can I track my shipment?
Yes – Once your order has shipped, you’ll receive tracking details via email.
Returns, Exchanges & Cancellations
Can I return my order?
As a B2B platform, all sales are final. We do not accept returns for overstock, buyer’s remorse, or any other reason.
What if I receive incorrect or damaged items?
If your order is incorrect or damaged, notify us within 3 business days of delivery. Include your order number and photo evidence so we can resolve the issue quickly.
Can I cancel an order?
Orders are binding once placed. Cancellations are only possible with written approval from a Sales Manager before the order ships.
Catalog & Product Availability
Can I access your full product catalog?
Yes – after account verification, you can explore our full inventory online. Stock updates frequently, so check back often for new drops.
Can I request specific products or sizes?
We only offer what is currently available on the platform. Due to demand and availability, we cannot accommodate special sourcing requests.
Can you help me choose the right products for my store?
Absolutely. Book a short call with our team to get personalized insights on trending items, bestsellers, and bulk pricing tiers that match your business model.